Items returned to Freedom Scientific must be in a new and clean condition with all original manufacturer packaging and accessories intact (without stickers, markings or other attachments). All computer software must be returned unopened.
Please take the following approach to ensure a prompt refund:
- All returns must be sent back to Freedom Scientific within 30 days of ordering to receive a full refund minus shipping.
- Contact Freedom Scientific to request a Return Materials Authorization (RMA) Number. This number is to be clearly posted on the outside of the package in which you ship the return.
- Re-package your Freedom Scientific item(s) with all the original packaging and/or accessories.
- Please ship your return item back to the indicated "Ship To" address you are given when you receive your RMA number. Freedom Scientific suggests insuring your package and shipping via a method that can be tracked, such as UPS, to ensure proper delivery. Freedom Scientific is not responsible for lost or damaged articles.
To qualify for a product return when a non-software product has been opened, it must be returned with all original components, accessories, software, manuals and registration cards. The return may be subject to a 15% restocking fee.
If you have additional questions about our return policy, please e-mail Info at FreedomScientific.com.