Policies and Procedures

 

Orders may be placed only by residents of the United States and will be sent only to locations in the US. For orders outside the US, please contact the Freedom Scientific international sales department by calling 1-727-803-8000, press option 1.


Returns

Items returned to Freedom Scientific must be in a new and clean condition with all original manufacturer packaging and accessories intact (without stickers, markings or other attachments). All computer software must be returned unopened.


Please take the following approach to ensure a prompt refund:
  • All returns must be sent back to Freedom Scientific within 30 days of ordering to receive a full refund minus shipping.
  • Contact Freedom Scientific to request a Return Materials Authorization (RMA) Number. This number is to be clearly posted on the outside of the package in which you ship the return.
  • Re-package your Freedom Scientific item(s) with all the original packaging and/or accessories.
  • Please ship your return item back to the indicated "Ship To" address you are given when you receive your RMA number. Freedom Scientific suggests insuring your package and shipping via a method that can be tracked, such as UPS, to ensure proper delivery. Freedom Scientific is not responsible for lost or damaged articles.

To qualify for a product return when a non-software product has been opened, it must be returned with all original components, accessories, software, manuals and registration cards. The return may be subject to a 15% restocking fee.


If you have additional questions about our return policy, please e-mail Info at FreedomScientific.com.


Security

The Freedom Scientific/Network Solutions secure sockets layer (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address so that it cannot be read as the information travels over the Internet. SSL is provided by Comodo CA Ltd.




Shipping and Handling

Shipping and handling charges are based on the combined weight of the order and the shipping method chosen. Your order will be shipped within 48 to 72 hours. Orders shipped from Freedom Scientific will be sent via UPS as per your selected shipping method. UPS Ground shipments will be sent to continental U.S. customers only. For rush and/or orders outside the United States, please contact the Freedom Scientific sales department by calling 800-444-4443 or 1-727-803-8000.


Payment Information

Orders placed online with Freedom Scientific may be paid using Visa, MasterCard, Discover, or American Express. To pay by check, money order, or purchase order, please place your order with the Freedom Scientific sales department by calling 800-444-4443 or 1-727-803-8000 and choosing option 3. Your payment information is guaranteed to be secure while shopping online with Freedom Scientific. For more information regarding payment security, please see the Security information above.


Taxes

Sales tax is charged for orders shipped to Alabama, California, Connecticut, Florida, Indiana, Kentucky, Maryland, Massachusetts, North Carolina, Tennessee, Texas, Vermont and Washington. The amount of sales tax charged is based on current state sales tax rates. State sales tax rates are subject to change at any time.